Terms & Conditions

Welcome to Oriental Innovations.co.uk

Oriental Innovations LLP (Oriental Innovations) website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the Oriental Innovations.co.uk website, you signify your agreement to be bound by these terms.

We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.

Our Contract (Order)

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Oriental Innovations, you will be sent an email confirming receipt of the order and the order details. A contract between you and Oriental Innovations will only take place once the order has been accepted, processed and items despatched.

Jurisdiction

These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.

Pricing

All products offered for sale by Oriental Innovations are priced in Pounds Sterling. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.

Availability

We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.

Special Order Items

All items ordered specially such as those sourced outside our usual stock, are non-returnable. Cancellation must be made within a week of placing the order and this MUST be done by telephone on 01629 55761
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Payment

PAYPAL - Customers paying by PayPal must have a PayPal account. This is free and very easy to obtain. Please follow the instructions at checkout.

CHEQUE - Please allow 10 working days for your payment to clear.

We do not accept on-line payment by Credit or Debit Cards. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.

Returns

All our products are despatched in perfect condition. If the product is found to be damaged or faulty this must be reported within 3 days of receipt.

Fair Wear & Tear Guarantee*

Our products are guaranteed for 12 months from the date of receipt, providing they are used in accordance with the manufacturers recommendations. If we feel it is necessary goods will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances.

This is in addition to your statutory rights.

Hygiene Regulations

Due to the Health and Safety regulations and the hygienic problems involved with the inspection of returned products, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)

Customs

Goods ordered from Oriental Innovations for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

Website Access

Your Shopping Account

When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.

Oriental Innovations reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.

You may copy or print details for the sole purpose of using the website while connected to the Internet.

You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Liability

The information contained in the website is for information purposes. Oriental Innovations is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

Copyright

All content on the website is the property of Oriental Innovations, it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.

Links

The website may contain links to other websites. Oriental Innovations is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

Oriental Innovations LLP is a Limited Liability Partnership registered in England, Registration No. OC338830